Fiserv, Inc. (FI) Bernstein’s 41st Annual Strategic Decisions Conference (Transcript)

Fiserv, Inc. (NYSE:FI) Bernstein’s 41st Annual Strategic Decisions Conference May 29, 2025 3:30 PM ET

Company Participants

Mike Lyons – President & CEO

Conference Call Participants

Harshita Rawat – Bernstein

Harshita Rawat

Good afternoon, everyone. I’m Harshita Rawat, Bernstein’s Senior Analyst covering payments processes and IT services. And I’m delighted to be joined today by Mike Lyons, Fiserv CEO at Bernstein’s 41st Annual Strategic Decisions Conference. Mike, thank you so much for joining us.

Mike Lyons

And thank you for having us.

Harshita Rawat

So, Mike, it’s been almost 100 days since you arrived at Fiserv as CEO elect at the time, and only a few weeks since you took over as CEO. So, as you reflect on the past few months and weeks, tell us about what you’ve learned and what has surprised you.

Mike Lyons

Well, it’s been a busy first 100 days for me, and obviously a disappointing first 100 days for our shares. And as you would expect, I’ve spent a lot of time, I’m sure, with some of the people in the room and with all our shareholders, and the clear message to us is that, as a company, we could have done a better job of communicating on some of the underlying growth drivers of our businesses, and you have my full commitment going forward to do just that. If you pull away from that and think more broadly, it’s been exciting and an energizing start. Met with a little over 1,000 of our clients across the world, lots of our employees across the U.S. sites, and spent some time in Europe and Asia, and really have been going through and systematically re-underwriting all of our businesses and operational areas and studying all aspects of the company. It’s been great to do it alongside some veterans of First Data and Fiserv, like Guy Chiarello, who ran technology for a long time and now is