Payoneer Global Inc. (NASDAQ:PAYO) Goldman Sachs Communacopia + Technology Conference 2025 September 9, 2025 10:30 AM EDT
Company Participants
John Caplan – CEO & Director
Conference Call Participants
William Nance – Goldman Sachs Group, Inc., Research Division
Presentation
William Nance
Research Analyst
Okay. So joining us today and kicking off Day 2 of the conference, we have John Caplan, CEO of Payoneer. Prior to joining Payoneer, John served as President of North America and Europe at Alibaba, the cross-border B2B business at Alibaba to be specific. John, thank you for joining us. We’re pleased to have you at the conference once again this year.
John Caplan
CEO & Director
It’s great to be here. Thanks for having me.
Question-and-Answer Session
William Nance
Goldman Sachs Group, Inc., Research Division
So let’s kick it off at a high level. It’s been 2.5 years since you took over as CEO. One of the main priorities has been the targeted focus on ideal customer profiles, or ICPs, and the changes to the go-to-market organization. Where do you feel the company is now versus where you started? And what are you most focused on to continue the momentum?
John Caplan
CEO & Director
It’s good to be here, and thanks for asking the question. It’s an important one. As we think about the growth momentum transformation underway at Payoneer, and what we see is lots of opportunity in front of us. So when I arrived at Payoneer, there had been a one-size-fits-all approach to our customers. We do business in 190 countries and territories. We have 3,700 employees and contractors working together to serve the needs of cross-border businesses. But when I arrived, there was not an approach that said, these are our primary customers and these others are nice to have, but not the focus. So we adopted a segment-specific approach. And we identified goods exporters in China
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