Southwest Airlines Co. (LUV) TD Cowen Future of Consumers Conference – (Transcript)

Southwest Airlines Co. (NYSE:LUV) TD Cowen Future of Consumers Conference Call June 4, 2025 11:45 AM ET

Company Participants

Tom Doxey – Executive VP & CFO

Conference Call Participants

Thomas John Fitzgerald – TD Cowen, Research Division

Thomas John Fitzgerald

All right, everybody. Thanks so much for joining. We’re back with the airlines and CFO of Southwest Airlines, Tom Doxey. Really excited to be here with you. Before we get into the Q&A, would you like to make any opening statements, Tom?

Tom Doxey

Sure. Yes. Really excited to be here and to be able to talk about the things that we’re doing at Southwest. It is a really exciting time for us, right? We’re transforming. We’re doing a lot right now and transforming a lot of areas of the business.

Our first quarter earnings call, which several weeks back, we talked about a lot of the big things that we were doing that had already been implemented. And I think what’s so great about so much of what we’re doing is that it is very near term in nature, right?

So at the first quarter call, we talked about launching Expedia. We talked about doing a new deal with Chase, changing the earn and burn on the frequent flyer, changing for flight credits, the expiration dates, all very meaningful things. This last week, so now in 2Q, we’ve launched Basic Economy and bags. Some initial data is just starting to come in. We’ll talk more about that at our 2Q earnings call. And then as we get later into the year, we’ve got seat assignments. We’ve got extra leg room. So there’s a lot that’s happening right now, which is exciting to be a part of. And so yes, it’s great to have venues like this where we can talk about what we’re doing.