US banks can handle customer crypto assets held in custody, regulator confirms

The US Office of the Comptroller of the Currency (OCC) has confirmed banks under its jurisdiction…

How to Manage Business During Inflation and Keep Customer Trust

Making a profit and staying competitive while keeping customers satisfied is a challenge. Inflation only complicates…

An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between…

Ramp is trying to get the US government as a customer after seeing a tweet from DOGE

Expense management startup Ramp is being considered for a charge card pilot program by the U.S.…

Stripe CEO says he ensures his top leaders interview a customer twice a month

Digital payments platform Stripe invites customers to join its management team meetings on a bi-weekly basis…

Lucid to ramp customer deliveries for Gravity SUV by end of April

Lucid Motors plans to resume customer deliveries for its new all-electric Gravity SUV at the end…

7 Tips to Elevate Customer Experience To Boost Business Outcomes

You definitely remember a situation when you left a store with a firm promise you would…

Trump administration message to oil and gas industry: ‘You’re the customer’

HOUSTON — The officials leading President Donald Trump’s energy agenda made clear to oil, gas and…

After-Sales Marketing: Key Strategies to Develop Strong Customer Loyalty

Think for a moment about how much time and energy you put into attracting new customers,…

Customer Success and Sales: Best Practices for a Profitable Fit

Customer acquisition may help a company generate revenue. However, without customer retention, it’s difficult for a…

Understanding the Lazy, Fickle, Unpredictable Customer: 5 Rules for Sales

You might have the best product in the world — one that could solve mission critical…